kindle 2

My beloved kindle 2 has broken. It only showed this gray patchy display for any effort.

I made a phone call to the customer service, then after a few conversation, the operator diagnosed it couldn't be fixed. She said she is going to ship new one to me!!

I still don't have any idea about the cause. she didn't even ask me if I dropped or dipped in water or anything. But simply replace it for me.

How generous amazon is! or this happens all the time? Can I trust next one?

But anyway, I'm grateful the recent e-book war. Quality of customer service must be much nicer than it used to be.

I'm hoping they ship kindle 3 which is the latest and capable in Japanese also by mistake!! Cross my fingers!!